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Design’s Next Chapter: AI Is Expanding the Role We’re Meant to Play
In the early days of digital product design, most of our work centered on interfaces—how things looked, where buttons lived, how flows unfolded.
Sep 20
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Gavin Cooper
August 2025
Clarity Beats Consensus (Especially When the Stakes Are High)
One of the most difficult lessons I’ve learned in leading digital transformation work—especially across 200+ agile teams—is this:
Aug 30
•
Gavin Cooper
Using Joy as a Career Metric
Because spreadsheets can’t feel your energy or your heartbeat.
Aug 23
•
Gavin Cooper
The Mentorship Loop
Why mentorship works—and what to take with you, whether you’re the mentor or the mentee.
Aug 18
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Gavin Cooper
June 2025
How Design Shapes Decisions — and Why That Matters
The most meaningful design doesn’t just catch the eye — it sparks action, evokes emotion, and creates momentum.
Jun 2
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Gavin Cooper
April 2025
How We Kept CX at the Heart of Organizational Change
Our key learnings growing from 1 to 250+ teams
Apr 12
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Gavin Cooper
March 2025
Crafting a Customer-Centered Vision
Introduction
Mar 30
•
Gavin Cooper
Clarity and Focus: How to Solve the Right Customer Problems
How many features have you built that didn’t move the needle?
Mar 30
•
Gavin Cooper
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